VAULT EDITIONS ONLINE STORE
CONSUMER TERMS AND CONDITIONS
VAULT EDITIONS ONLINE STORE – CONSUMER TERMS AND CONDITIONS
LAST UPDATED: 16 December 2022
1. ABOUT THESE TERMS
1.1. Welcome to the Vault Editions terms and conditions. These apply when you use our web platform at https://vaulteditions.com (the “Vault Editions Online Store”) to purchase our products from us as a consumer (i.e. not for your trade or business).
1.2. If you are not a consumer (i.e. you are buying for trade or business purposes), these terms do not apply to you and you must instead select our business terms and conditions at checkout.
1.3. These terms may have changed since you last reviewed them. For a list of changes and when they were made, please contact us at firstname.lastname@example.org.
2. INFORMATION ABOUT US AND OUR PRODUCTS
2.1. The Vault Editions Online Store is operated by Vault Editions Ltd. We are registered in England and Wales with company number 13046437 and we have our registered offices at 31 View Road Rainhill, Prescot, Merseyside, United Kingdom, L35 0LF. Our main trading address is Vault Editions c/o Soho Works, 2 Television Centre, 101 Wood Lane, London W12 7FR, United Kingdom.
2.2. You can find everything you need to know about us and our products on our website or by contacting us at email@example.com before you order. We also confirm the key information to you by email after you order.
2.3. The Vault Editions Online Store is powered by Shopify. They provide us with the online e-commerce platform that allows us to sell our products to you.
3. ONLINE STORE ORDERING
3.1. You should only access the Vault Editions Online Store if you are at least 18 years old.
3.2. When you place an order, you will receive an initial email to confirm we've received your order, and we will then contact you again to confirm whether or not the order has been accepted. Until you receive confirmation we have accepted your order, it will not be confirmed.
3.3. If you have ordered a product for physical delivery, you will receive confirmation when your order has been dispatched. If you have ordered digital content, you will receive an email containing a download link.
3.4. We will give you an estimated timeframe for delivery of your order when you are selecting your delivery option, but please note this is an estimate only and cannot be guaranteed, unless you have selected a shipping option with a guaranteed delivery date.
4. OUR PRODUCTS
4.1. Certain products may be available exclusively online through the website. These products may have limited quantities.
4.2. We have made every effort to display as accurately as possible the colours and images of our products in the Vault Editions Online Store. We cannot guarantee that your electronic device's display of any colour will be accurate. A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
4.3. We may limit the sales of our products to particular geographical regions.
4.4. We may limit the quantities of any products that we offer and we may discontinue any product at any time. We may update the descriptions of products or product pricing on the Vault Editions Online Store at any time.
5. THIRD PARTY RETAILERS
5.1. Certain products may be made available via third party retailers (such as Amazon or other online e-commerce platforms) and our website may link to these third party retailers.
5.2. If you purchase our products from a third party retailers, your purchase will be subject to the terms of sale which are provided to you by that third party retailer, not these terms and conditions. Your contract will be with that third party retailer and not with Vault Editions.
5.3. We aren’t responsible for purchases made with third party retailers or any content on their websites. If you have questions or concerns about a webpage or an order you have placed with a third party retailer, you will need to contact that third party retailer.
6. DOWNLOADABLE IMAGES
6.1. We believe that the images in our products are no longer protected by copyright and are in the public domain, after taking reasonable steps to determine their copyright status. However, please note that we cannot guarantee that your use of the images will not infringe the rights of third parties. It is your responsibility to conduct your own analysis and satisfy any copyright or other conditions for your proposed use of the images.
6.2. Some of our products may allow you to receive and download bonus digital content in the form of high resolution image files (“Downloadable Images”) relating to those products without additional charge. Where this is the case, it will be indicated on the product page and/or in the product and:
(a) you will need to provide your email address in order to receive the Downloadable Images, or you will not be able to receive them;
(b) you agree you will only use the Downloadable Images for your own personal use (and not for any commercial use); and
(c) you agree not to share the Downloadable Images with anyone else.
7. WHEN WE REJECT ORDERS
7.1 Sometimes we reject orders, for example, because a product is unexpectedly out of stock or is unavailable, because you are located outside our delivery areas as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
7.2 We may also limit or cancel orders where the quantities purchased per person, per household or per order are unusually high. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
7.3 We may also limit or prohibit any orders made under these terms that we think have been placed by business users including dealers, resellers or distributors.
8. PRICES AND PAYMENT
8.1. We charge you when you place your order. You will own your product once we have received payment in full.
8.2. Prices in the Vault Editions Online Store will be shown including VAT.
8.3. We will show you an estimation of your shipping costs (if any) in the checkout page.
8.4.You can pay for your order by debit card, credit card or PayPal. Unless we agree otherwise with you in writing, we will not accept other payment methods.
9. INTEREST ON LATE PAYMENTS
9.1. If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
10. INCREASES IN VAT
10.1. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
11. WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
11.1. If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial, you can contact our Customer Service Team at firstname.lastname@example.org to end the contract and receive a refund for any products you have paid for, but not received, less any reasonable costs we have already incurred.
12. YOUR DETAILS AND INFORMATION YOU GIVE US
12.1. We may charge you additional sums if you don't give us information we've asked for about how we can make delivery or we can’t deliver due to something you’ve done or not done. For example, we might need to reschedule delivery using another vehicle.
13. YOUR RIGHT TO CHANGE YOUR MIND
13.1. You have a legal right to change your mind about a purchase you made online on the Vault Editions Online Store. You can receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out in this section.
13.2. You can't change your mind about some orders. This includes an order for:
(a) digital products, after you have started to download or stream these;
(b) goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
(c) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
13.3. The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:
(a) the day we deliver your product, if it’s goods (such as a physical book or print). If your order is split into several deliveries over different days, the period runs from the day after the last delivery; or
(b) the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, an e-book or digital print), although you can’t change your mind about digital content once we have started providing it.
13.4 How to let us know. To let us know you want to change your mind, please fill in the following form and email it to us at email@example.com:
I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following goods [*]: [INSERT GOODS]
Ordered on [INSERT DATE] and received on [INSERT DATE],
Name of consumer(s): [INSERT YOUR NAME]
Email address used to place order: [INSERT YOUR ADDRESS]
*Please delete where not applicable.
13.5. Returning a product. You have to return your product (and any free gifts provided with it) to us within 14 days of telling us you have changed your mind. You should post this back to us at
Vault Editions c/o Soho Works
2 Television Centre
101 Wood Lane
London W12 7FR
13.6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
13.7. You will be responsible for paying the shipping costs of returning the item unless you need a replacement because your product is defective or damaged (see Section 14 below).
13.8. We don’t provide exchanges unless you need a replacement because your product is defective or damaged (see Section 14 below).
13.9. For help with returns, please contact us at firstname.lastname@example.org.
13.10. We only refund standard delivery costs. We won't refund any extra you have paid for express delivery or delivery at a particular time.
13.11. We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged, unsealed or opened, or any contents are missing. In some cases, because of the way you have treated the product, no refund may be due.
13.12. When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for issuing the refund.
14. IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT
14.1. If you think there is something wrong with your order, you should contact us at email@example.com.
14.2. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
14.3. Please also see Section 20 (Resolving disputes) below about your various options for resolving a dispute with us.
Summary of your key legal rights
If your product is goods, for example physical books or prints, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
* Up to 30 days: if your goods are faulty, then you can get a refund.
* Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
* Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your product is digital content, for example e-books or digital prints, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
* If your digital content is faulty, you're entitled to a repair or a replacement.
* If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
* If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
14.4. Please note that we can’t guarantee that all products are suitable for you specifically and it is your responsibility to check that the products are appropriate for your needs.
15. CHANGES TO PRODUCTS AND THESE TERMS
15.1. Changes we can always make. We can always change a product:
(a) to reflect changes in relevant laws and regulatory requirements such as updating packaging to ensure it is compliant;
(b) to make minor technical adjustments and improvements. These are changes that don't affect your use of the product; and
(c) to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to download these updates.
15.2. We will only make other changes if we give you notice and an option to terminate. If we have to do this we'll notify you and you can then contact us at firstname.lastname@example.org to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received.
16. SUSPENDING SUPPLY OF PRODUCTS
16.1. We can suspend the supply of a product. We do this to:
deal with technical problems or make minor technical changes;
(a) update the product to reflect changes in relevant laws and regulatory requirements; or
(b) make changes to the product (see Section 15 (Changes to products and these terms)).
16.2. If we suspend supply, we’ll let you know and we may allow you to terminate. We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. We will not charge you for any suspended products. If we suspend supply or tell you we’re going to suspend supply and you want to cancel your order, you can contact us at email@example.com to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
17. WE CAN END OUR CONTRACT WITH YOU
17.1. We can end our contract with you for a product and claim any compensation due to us if:
(a) you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, such as your correct address or access information; or
(b) you don't, within a reasonable time, allow us to deliver the product to you.
18. WE DON'T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS
18.1 We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
(b) Caused by a delaying event outside our control. As long as we have taken the steps set out in Section 11 (We’re not responsible for delays outside our control) above.
(c) Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
(d) A business loss, which means it relates to your use of a product for the purposes of your trade, business, craft or profession. If you are buying as a business, please see our business terms instead.
19. OUR PRIVACY NOTICE
20. RESOLVING DISPUTES WITH US
20.1. Complaints. You can contact us at firstname.lastname@example.org and we will do our best to resolve any problems you have with us or our products.
20.2. You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
21. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT
21.1. We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact us at email@example.com to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
21.2. You can only transfer your contract with us to someone else if we agree to this. However, you can transfer our guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by written confirmation of both you and the new owner.
21.3. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
21.4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
21.5. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.